About Flex Out Physiotherapy

Our History

Flex Out Physiotherapy was established in 1995 by Danealle Lilley. Kevin Laws joined the team in 2001 and purchased the business in 2002. Since this time, Flex Out has fast become to a successful multi-clinic organisation.

In 2012 the structure of the business operations changed with Liam James, Rebecca Piazza and Kylie McInnes joining Kevin to form the board of directors that own and operate Flex Out Physiotherapy. At present, Flex Out Physiotherapy has nine clinics across south-east Australia. This includes four in NSW – Albury, Lavington, Thurgoona, Queanbeyan, three in Victoria – Wodonga, Myrtleford, Wangaratta, two in the ACT – Woden, and Gungahlin.

Our Mission

To improve the QUALITY of life of all people involved with our organisation. This includes our clients, our people, our referrers and the community in which we live.

Our Promise

At Flex Out Physiotherapy we are committed to providing clients with a personalised-patient approach. We offer longer consultation times, one-on-one interactions and most importantly, a focus on ‘hands-on’ manual therapy techniques (early mobilisation, strengthening, stretching and exercise to restore function). We believe the consistency of this approach has been fundamentally important in the ‘word of mouth’ advertising that has been the main driver of our business over the past 21-years.

At Flex Out Physiotherapy we are:
  • Client-centred: Guaranteed hands-on, individually tailored, one-on-one experiences.
  • Committed: Committed to quality, best practice services and treatments.
  • Caring: For each other, for our clients & the community we live in. Bulk billing for eligible consultations.
  • Convenient: No referral necessary. On the spot electronic health fund rebates. Online bookings. Paperless invoicing.

Frequently asked questions

Do I need a doctor’s referral?

In Australia, physiotherapists, occupational therapists and exercise physiologists, are first contact practitioners, so a referral is not required to attend for treatment. There are however, a few exceptions (worker’s compensation claims, Department of Veteran Affairs, motor vehicle third party claims and Medicare claims) where you will need to see your doctor prior to attending.

Is there a cancellation policy?

At Flex Out Physiotherapy we understand people get busy and from time to time, emergencies come up and things change. If you cannot keep your appointment, please call us as soon as possible so we can reschedule your appointment. We require a minimum of eight-hours notice prior to your appointment so we can have time to offer your appointment to someone else.

What hours are you open?

Each of the Flex Out Physiotherapy clinics operate on slightly varied operating hours, but each aim to ensure there are a range of available appointments both before and after hours. Check the specific location page for more details.

How long are the consultations?

Initial and follow up appointments are generally booked for 30-minutes.

Can I claim my visit on Medicare?

Physiotherapy, occupational therapy and exercise physiology, is not covered by Medicare, however there are some instances where Medicare offers eligible clients access to allied health services under on a Chronic Disease Management Plan, Type 2 Diabetes Group Services or Medicare Follow-up Allied Health Services for People of Aboriginal or Torres Strait Islander Descent. Eligibility for these programs is at the discretion of your doctor.



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